Client type
Privacy Policy
CardEx Customer Privacy Pledge Card Express, Inc. (CardEx) has created a comprehensive Privacy Policy and commits to the following privacy pledge in order to demonstrate our firm commitment to privacy. The following discloses our information-gathering and dissemination practices for this website: www.CardEx.com.
CardEx respects your privacy. Any information you give us is private and
confidential, and CardEx will not use it for any purpose other than to fulfill
your request for products, services, and/or information.
We do not collect any personal information about you except when specifically
and knowingly provided by you.
When you place orders, we offer the use of a secure server. The secure server
software, Secure Socket Layer (SSL), encrypts all information you input before
it is sent to us. Furthermore, all of the customer data we collect is protected
against unauthorized access.
We may share non-personal aggregate, or summary, information regarding our
customers with business partners or other third parties, but we do not sell or
share any information at the individual customer level.
We use your IP address to help diagnose problems with our server, and to
administer our Web site. Your IP address is used to help identify you and your
shopping cart.
Our site uses cookies to keep track of your shopping cart. A cookie is a small
data file that certain Web sites write to your hard drive when you visit them. A
cookie file can contain information such as a user ID that the site uses to
track the pages you've visited. But the only personal information a cookie can
contain is information you supply yourself. A cookie can't read data off your
hard disk or read cookie files created by other sites. You can refuse cookies by
turning them off in your browser. You do not need to have cookies turned on to
use the CardEx website.
You may opt-out of receiving promotional information from CardEx by sending an
email to
You may change or modify information previously provided to us by sending an
email to
CardEx Privacy Policy
We recognize the importance of protecting your personal information. Therefore, we have put together a privacy policy and approach that respects and addresses our customer needs as follows:
Personal information is any and all of the information specific to you that you provide us over the phone or through our Internet web site. This includes personal data as varied as the information you enter into an online application for a new account, questions you ask via e-mail or personal credit card data.
Personal Information collected
CardEx gathers information from you in order to:
- Provide you with the highest possible level of security and service
- Process your orders quickly and with complete accuracy
- Make your experience at CardEx convenient and efficient
We collect information on you when you:
1. Register /Redeem:
When you register on www.CardEx.com or www.MyCardEx.com, or when you visit these
sites to redeem a GiftCard Award Certificate, we will ask you to fill out a
registration form or redemption form online. The registration form or redemption
form requires the following information:
- Your First Name
- Middle Initial and
Last Name
- Your Street Address
- City
- State and Zip Code
- Your E-mail address
- Your
Phone Number
- A Password (chosen by you) A Password Hint (chosen by you in case
you forgot your password)
- If you are a Participant in one of our employee
incentives and rewards programs, we may collect additional information required
by the Program Administrator such as Social Security number, Employee ID number,
Cost Center, etc.
2. Purchase a GiftCard or GiftCard Award Certificate:
Before
you purchase a GiftCard or GiftCard Award Certificate, we will ask you to
provide 4 pieces of information in order to process your transaction (the same
information you would provide to any online merchant when buying an item):
- Your
Credit Card Number
- The Expiration Date of your credit card
- The 3 digit Card Code
printed on your MasterCard card signature panel (or 4 digit card code
printed on the front of our American Express card)
- The Billing Address for your
credit card account
3. Use your GiftCard or IncentiveCard.
When you make the
purchase, we collect the following information from the merchant:
- Name of
Merchant
- Transaction Date
- Amount of Purchase
When you make inquiries to our automatic Interactive Voice Response System (IVR) or through a live Customer Service Representative, you will be asked to provide your unique authentication information. Either the automated system or the Customer Service Representative will have access to your account records in order to perform various functions requested by you.
Information Sharing
CardEx does not and will not sell or provide personal information to third
parties for independent use. We may, however, share personal information with
business partners if that information is required to provide the product or
service you have requested. For example, in order to receive your GiftCard(s) we
provide only the necessary information to the appropriate partner so that this
service can be fulfilled. They adhere to using information only as directed by
CardEx.
We do not reveal specific information about our customers' accounts or other personally identifiable data unless (1) our customer has requested or authorized it; (2) the information is provided to help complete a transaction initiated by our customers; (3) the information is provided to a reputable credit bureau or similar information reporting agency; or (4) disclosure is lawfully permitted or required.
CardEx Web Site
Visitors to the CardEx web site are anonymous until they login or register. We
collect the following non-identifying information about our visitors: the name
of the domain from which you access the Internet (for example, msn.com, if you
are connecting from a Microsoft MSN account); the date and time you access our
site; and the Internet address of the web site from which you linked directly to
our site.
If you submit an order form online, or redeem a GiftCard Award Certificate where confidential information, such as your account number or social security number is requested, this information will be transmitted over a secure connection using encryption (we will notify you when you are using our secured connection). You may elect to provide us with personal information via e-mail or our feedback form. This information is used internally, as appropriate, to handle your request and manage our web site. It is not disseminated or sold to other organizations. Please keep in mind that e-mail is not secure against interception. You can call us at +1.800.765.2991 if you do not feel comfortable submitting your personal information online.
CardEx Email Policy
We will use your email address to contact you regarding your GiftCard or
IncentiveCard, to deliver additional cards to you or for other customer service
and legal notice purposes. We also use your e-mail address to answer your e-mail
or the customer service requests we receive from you. In order to provide
consistent high-quality customer service, we may also store any correspondence
with you in a file specific to you.
If you are receiving a GiftCard Award Certificate from a corporate client, your Award Certificate may be delivered to you at the e-mail address provided to us by the corporate client. CardEx may provide our business partners or corporate clients with your e-mail address to ensure the proper and expedient delivery of future GiftCard Award Certificates. See Information Sharing above.
You can elect to receive updates via e-mail regarding CardEx's products and services, service enhancements or special offers and promotions related to your Card.
Opt-Out Policy
Our site uses order forms to enable you to request information and/or purchase
products. For these purposes, we may collect your contact information (e.g.,
your e-mail address, mailing address, etc.) and financial information (e.g.,
credit card number). Contact information from the order form is used to send
orders and/or information about our company to you and/or a recipient whose
contact information you may provide us. Your contact information may also be
used to get in touch with you when necessary.
You may opt-out of receiving future mailings or change or modify information previously provided to us by sending an e-mail to CS3@cardex.com. Financial information that is collected is used to bill you for any products you purchase from us.
Children's Privacy
We recognize that protecting children's identities and privacy is important. We
comply with the practices established under the Children's Online Privacy
Protection Act. We do not knowingly market to or solicit information from
children under 13 without parental consent.
Our Maintenance of Accurate Information
We have implemented procedures to help ensure that your information is accurate, current, and
complete in accordance with commercial standards. We also have procedures for
responding to your requests for correcting inaccurate information in a timely
manner, and updating information and removing old information. Please notify us
immediately at:
Card Express, Inc.
5753-G E. Santa Ana Canyon Rd., #603
Anaheim Hills, CA 92807
or contact Customer Service at +1.800.765.2991 or at CS3@CardEx.com if you wish to correct any information about you in our records.
Limited Employee Access to
Information
We have procedures and security levels that limit employee access to
your personal information to those with a business reason to know such
information. We emphasize the importance of confidentiality and customer privacy
in our Employee Handbook and during our periodic employee meetings and training
sessions. We will take appropriate disciplinary actions to enforce our
employees' privacy responsibilities.
Guarding your information
CardEx recommends that you take the following precautions to guard against the
disclosure and unauthorized use of your account and personal information:
Never provide personal information (including Social Security numbers or card
information) over the phone unless you have initiated the call and know with
whom you are speaking.
Safeguard all your Stored Value Cards or debit cards.
Memorize personal identification numbers (PINs) and refrain from writing PINs,
Social Security numbers or credit card numbers where they can easily be found.
Store cancelled checks, new checks and account statements in a safe place.
Report lost or stolen cards immediately.
Links to other sites
Our site does contain links to other sites that, when
entered, remove you from the security and privacy rules of our site. These
linked sites are not under our control, and we are not responsible for any
transmission received from them. CardEx encourages you to read the posted
privacy statement whenever interacting with any web site.
If you believe CardEx has misused information obtained through this web site, or if you have questions or concerns regarding this privacy policy, please contact Customer Service at 1.800.765.2991 to resolve any disputes. Comments about security and privacy on this site should be directed to:
Card Express, Inc. Privacy Officer
5753-G E. Santa Ana Canyon Rd., #603
Anaheim Hills, CA 92807
Phone: +1.800.765.2991
Email:
CS3@cardex.com
Contact a CardEx Representative Today
+1.888.4.CardEx (+1.888.422.7339)
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