Cardholders FAQ

CardEx Award Cards are prepaid debit cards that provide exciting, innovative benefits to purchasers and recipients. They're such versatile and easy spending tools for personal and business use, that they inspire curiosity about their full capabilities. Below, we've answered a few questions that might have crossed your mind. Certainly, many of you are familiar with this information, while others will discover what our corporate and individual customers already know: CardEx Award Cards deliver carefree enjoyment and maximum satisfaction anywhere, every time. General Questions Using CardEx Award Cards

General Questions

Q: Who is CardEx?
A: Card Express, Inc. (CardEx) provides attractively designed, prepaid MasterCard debit cards. Whether you buy a card for yourself or for someone else, the result is purchasing power and protection at any of millions of locations worldwide that accept MasterCard debit cards. CardEx is also a technology-driven developer of debit card products and services. These software and online innovations are designed to consistently offer sales and customer service experiences that exceed your expectations. CardEx has been a pioneering presence in prepaid debit card industry since 1995 and enjoys a reputation for world-class service with strong emphasis on infrastructure and technology innovation. For more information, visit www.CardEx.com.

Q: How does a CardEx Award Card differ from a traditional charge card?
A: Our prepaid debit Award Cards are MasterCard-branded, and resemble regular credit and debit cards. The difference: Prepaid debit cards are spending tools that have been funded, in advance, by the card purchaser. If a company or an individual gives someone an Award Card, they've already applied a fixed amount of funds to the card. Once this amount is completely spent, the recipient can either dispose of the card or retain it as a keepsake of the original gift. By contrast, traditional credit cards are not only for making purchases, but are designed as potential, long-term tools for credit-building and personal financial transactions.

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