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The CardEx team of professionals provide numerous value added services to ensure
a successful launch and smooth operation of any of our prepaid debit card
products.
Customer Service
CardEx assigns a dedicated Project Manager as required to ensure the successful
implementation of Client programs.
Upon implementation, testing and certification, CardEx will assign dedicated
Client Relationship Representatives to manage Client's new program and assist
in day to day operation of the program including Enrollment, Claims Processing,
Card Funding, Invoicing, and Transaction Disputes.
CardEx's multilingual Customer Service Representatives also provide customer
support for program Participants (Cardholders) including Account Balance,
Transaction Activity, Account History, Claims Processing, Card Reissue, Lost
/Stolen Card Reporting and Replacement and Reg. E compliant Transaction
Disputes and Chargeback processing.
CardEx's Service Level Agreements (SLA) contain some of the industry's highest
levels of service level assurances in terms of Customer Service, IVR and Web
Server availability as well as technical support.
Interactive Voice Response (IVR)
CardEx's interactive voice response (IVR) system operates on a 24X7 basis
providing a full array of services to Participants such as Account Balance,
Transaction Activity, Account History, Claims processing and Lost / Stolen Card
Reporting and Replacement.
Statement Processing
CardEx provides online and off-line (paper) statement processing on a monthly
basis. All Participants (cardholders) are also provided the opportunity to
review statements online as well as request paper copies of previous statements
at any time.
CardEx Statement Processing Module is a fully integrated part of CardEx
Platform, thus providing ample opportunities for Clients to customize the
statements with program specific messages as well as promotional opportunities.
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